FAQ

Products

Are your products organic and/or natural?

~ Blake N Co products are formulated with the highest quality natural ingredients, essential oils and safe preservatives. We try our best to keep things natural, however we do like to add some fragrance oils and/or coloring to some of our products. No worries! Each product page will ALWAYS list every ingredient. You will never have to guess.

How long does it take to see results?

~Most our customers notice some changes within two weeks, if not right away. Skin cells turnover approximately every 28 days. Give it approximately that long. If you're uncertain about the product still after 14 days please contact us and we will be more than willing to help.

I have really sensitive skin, are your products safe?

~Yes. We always recommend spot testing each product first. Our unscented products are 100% natural and all other products about 97% natural. We're confident and stand behind our products.

Are these products safe for babies?

~Yes. We recommend anything unscented for newborns & infants. Children 1 year and up can use scented items.

Are these products better than big commercial brands?

~We think so! Our products are handcrafted daily with the finest ingredients and gentlest preservatives. Due to the nature of our products, they are guaranteed fresh for only 6 months post purchase. Think of our products as a raw fresh salad and big commercial brands as frozen processed food. The owner suffered from problematic skin herself and wants nothing more than to transform your skin.

Are your products tested on animals?

~ No.

Are your products gluten, paraben and sulfate free.

~ Most are! Please check ingredients on product page.

Do your products have an expiration date?

~ Blake N Co products are hand and homemade with mostly natural ingredients. The shelf life is much shorter than commercial products. All products last at least 6 months. 

How should I store my products?

~ For optimum shelf life, keep your products out of extreme temperatures and humidity, and out of direct sunlight. They are best in a cool, dry place.

Do your products help w/skin conditions such as eczema and psoriasis?

~Absolutely! Our all-natural silk body butter has been known to completely transform your skin!

Orders

How do I change or cancel my order?

~ If you need to change or cancel your order, please email customer service right away. We will do our best to accommodate you.

How do I check the status of my order?

~Once your order is placed, we will send you an order confirmation via email; once your order ships, we’ll send you a shipping confirmation with tracking information included. Use this tracking number to keep up with your order while in transit.

 

Refund Policy

At Blake N Co., your satisfaction is our priority! Because our products are handcrafted and made-to-order, we aim to ensure each purchase meets your expectations. Please review our return and exchange policy below:

Returns

Due to the personal and handcrafted nature of our products, we no longer accept returns or exchanges. However, if you experience an issue with your order (e.g., incorrect item received, damaged in transit), we will happily resolve it by offering a replacement or store credit.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, we sincerely apologize. Please contact us within 48 hours of delivery with a photo of the item and packaging, and we will send a replacement at no additional cost.

Refunds

Refunds are available only in cases where an item is out of stock and cannot be fulfilled. Refunds will be processed to the original payment method within 5-7 business days.

How to Contact Us

If you have any questions or need assistance, don’t hesitate to contact us at service@blakenco.com or 937-529-4399. We’re here to help!

Thank you for supporting Blake N Co. We appreciate your understanding and look forward to providing you with luxurious, handcrafted products that make you feel and smell amazing!

 

Shipping

Where's my order?

At Blake N Co., all products are handcrafted to order with care and precision. Because we do not stock pre-made products, processing times can vary. Please review our updated policy to ensure clarity and transparency:

Processing Times

We aim to ship orders within 5 business days, but processing times may be longer depending on:

  • Sales volume
  • Holiday demand
  • Order influx

We’re committed to keeping you informed! Check the banner on our website for the most up-to-date processing times. During peak seasons, processing may take up to 4 weeks. Your patience allows us to create high-quality products made just for you!

Priority Processing

Need your order sooner? We’ve added an Order Bump option! For an additional $19, your order will skip to the front of the line for faster processing.

Shipping Rates

  • Domestic Orders: Flat rate of $9. Enjoy free shipping on orders over $100.
  • International Orders: Shipping costs vary based on weight.

We appreciate your understanding and support of our handcrafted process. If you have any questions, please don’t hesitate to reach out. Thank you for choosing Blake N Co. – we’re honored to create something special just for you!

Did we miss something? Darn it! Shoot us an email and we will answer you asap.

service@blakenco.com